Customer Service Coordinator Job Description
We are seeking a detail-oriented and administrative skilled professional to assist the Customer Service Managers in a dynamic general aviation environment. This role is a 12-month contract and involves customer invoicing, providing support, and ensuring smooth coordination between departments to enhance customer satisfaction and operational efficiency.
Key Responsibilities:
* Assist Customer Service Managers with daily administrative tasks and customer interactions.
* Coordinate communication between internal departments and external customers regarding service updates, invoice status, maintenance schedules, and warranty programs.
* Maintain and update customer records, work orders and service documentation and support the preparation of reports and other customer-related documents.
* Generate, review and process customer invoices accurately and in a timely manner.
* Ensure accurate recording of labor, parts and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager.
* Work closely with the finance department to resolve any discrepancies related to billing and payments
* Communicate with customers regarding invoice details, payment terms, and account status
* Monitor outstanding invoices and follow up on overdue payments when necessary
* Support the Customer Service Manager in upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.
* Responsible for participating in the Service Center safety culture.
The ideal candidate will possess a minimum of 2 years experience in customer service, administrative support, or invoicing, preferably in aviation. Familiarity with iMRO or aviation maintenance software is a plus. The selected candidate will be proactive in resolving customer inquiries and operational challenges, have excellent written and verbal communication skills, as well as good organization and time management skills. Attention to detail and goal-oriented, the individual will be able to prioritize and manage time-sensitive responsibilities.