Job Title: Digital Product Operations Manager
About the Role
We are seeking a highly skilled Digital Product Operations Manager to lead the uplift of our digital product capability, practices, and culture. In this newly created role, you will play a vital part in elevating our digital products, maturing product practices, and empowering our people to achieve science impact, build trust, and benefit those we serve.
Your Key Responsibilities:
* Define digital product roles and responsibilities and provide guidance to colleagues to improve digital product capabilities within research units.
* Establish a vibrant community of practice and foster collaboration, learning, and innovation across science domains through a CSIRO-wide digital product network.
* Develop practical resources and insights to guide product discovery and delivery, including self-serve content and designing a refreshed training/coaching offering.
* Shape the development of digital product tooling and collaborate with stakeholders to identify key needs and develop a recommended toolkit / enabling tech stack for product work.
* Capture insights/opportunities and facilitate problem-solving to help both mature and new teams troubleshoot common challenges encountered across the digital product capability areas.
Requirements:
* Relevant experience in similar roles delivering demonstrable impact and change (product operations, product coaching/consulting, product management/marketing, learning and development).
* A mature understanding of digital products, product capabilities, and modern product practices, coupled with an understanding of culture/behaviour change and skills uplift/professional development.
* Tertiary qualification/s and/or professional certifications in relevant fields.
* Strong interpersonal skills, high motivation for achieving outcomes and delivering value, comfort navigating ambiguity and complexity, and a resilient, optimistic mindset.
* Exceptional communication and coaching skills, ability to build productive relationships, to curate and create clear and compelling content, and to facilitate an engaged community/network.
About Us
At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact.