About the client: Our client is a well-known fashion enterprise, renowned worldwide for their highly esteemed global brands, which have earned a distinguished reputation for their superior quality, our client company specialises in elevating brand prominence. Their strategic emphasis on both international and domestic licensing enables collaborations with major global brands, revolutionising traditional norms in licensed clothing. Their agile approach swiftly responds to changing seasonal demands, guaranteeing timely product delivery that resonates with the evolving preferences of the younger demographic. About the role:Leveraging your wholesale coordination expertise, you will play a key role in supporting the transactional needs of the CX Team across Wholesale and Digital accounts. As the primary contact for wholesale accounts, you'll address and escalate customer issues, ensuring a seamless experience. In this dynamic environment, your adaptability and time management skills are crucial for handling impromptu requests while delivering exceptional service. Your weekly responsibilities include responding to customer inquiries, supporting offshore team members on Zendesk, managing order processing, collaborating with the Sales team, coordinating with the warehouse, generating accurate reports, and actively participating in team meetings to enhance the overall customer experience. The ideal candidate is detail-oriented, customer-centric, and committed to problem-solving, contributing to ongoing projects and fostering customer engagement.Skills and experience:The ideal candidate for this role possesses a strong commitment to delivering exceptional customer service and brings 2-3 years of relevant experience in a customer-centric role with a focus on wholesale or operations. Demonstrated proficiency in EDI processing, along with strong Excel and data reporting skills, is essential. Familiarity with AP21 or another ERP system is preferred. Excellent communication skills, a solutions-driven mindset, and the ability to think quickly are key attributes we seek. A team player mentality is crucial, as the candidate should thrive in a collaborative and high-energy environment.How to apply: If you're eager to join their dynamic team and are excited about the opportunity, don't hesitate to click the "APPLY NOW" button. Alternatively, you can contact Frederica Puttick at 0483 958 295 for a confidential discussion that could be the starting point of an exciting new chapter in your professional career.Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.