Location: Canberra, Australia
About Airlock Digital
Airlock Digital is a global leader in application control and allowlisting. We seek to empower every organization to run only what they trust and operate free from malware and ransomware. With rapid growth across Australia, North America, and EMEA, we are committed to our core values of respect, determination, and integrity. We support a diverse and expanding global customer base. At Airlock, we pride ourselves on being a team of humble, collaborative, and driven professionals who support one another and share a passion for cybersecurity.
What We Are Looking For
The Technical Success Engineer will work closely with our customers to ensure they are achieving their goals in using the Airlock Digital product and act as the voice of the customer internally.
Key Responsibilities
* Lead end-to-end technical implementations of the Airlock Digital platform, including environment discovery, architecture alignment, configuration, and go-live readiness.
* Partner with customer security/cyber, infrastructure, and IT teams to design implementations aligned to their operating environment, risk posture, and security objectives.
* Own technical implementation plans, including deployment milestones, success criteria, and adoption checkpoints.
* Provide hands‐on technical guidance throughout the allowlisting lifecycle, from audit through enforcement and steady‐state operations.
* Drive measurable product adoption, including policy usage, enforcement progression, and operational maturity.
* Define and track customer success metrics such as time‐to‐value, enforcement percentage, usage patterns, and risk reduction outcomes.
* Regularly review technical performance and adoption data with customers and recommend actions to improve outcomes.
* Identify blockers to adoption and proactively implement technical or process‐based solutions to address them.
* Deliver technical training, workshops, and enablement sessions tailored to customer maturity and technical capability.
* Act as the primary technical point of contact for assigned customers, providing trusted advisory support.
* Develop and maintain strong relationships with technical stakeholders, including security engineers, architects, and system administrators, as well as senior decision‐makers when required.
* Represent the technical voice of the customer internally across Product, Engineering, and Support forums.
* Provide structured feedback on product gaps, feature requests, and usability challenges based on real‐world deployments.
* Contribute to the development of technical best practices, implementation standards, and customer enablement content.
* Support proactive technical communications relating to product updates, changes, and new capabilities.
Required Skills & Qualifications
* 6+ years' experience in a technical customer‐facing role such as Technical Success, Professional Services, Implementation Engineering, Solutions Engineering, or similar.
* Strong technical aptitude with the ability to understand, deploy, and support enterprise software in complex environments.
* Background or strong interest in IT infrastructure, endpoint security, or cybersecurity.
* Demonstrated experience leading customer implementations and driving post‐deployment adoption.
* Proven ability to translate technical concepts into clear, actionable guidance for customers.
* Strong analytical and problem‐solving skills, with a proactive and outcomes‐focused mindset.
* Ability to manage multiple customer engagements while maintaining high technical and delivery standards.
* Clear written and verbal communication skills, including technical documentation and customer‐facing presentations.
What We Offer
* Flexible work environment – hybrid or remote
* Paid volunteer time
* Birthday leave
* Paid parental leave
* Home office allowance
#J-18808-Ljbffr