In this role, you will make an impact in the following ways:
Independently perform diagnostics and complete complex repairs
Maintain productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime
Coaches on preventative maintenance and / or repairs completed by more experienced technicians and / or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc
Escalate unresolved issues to product specialists / engineering teams
Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
Identify additional sales and service opportunities with customer
Maintain work area and tools for cleanliness and proper operation
Adheres to and ensures adherence of technicians to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
RESPONSIBILITIES
To be successful in this role you will need the following :
Apprentice Trained Engine Technician (Cert III) or equivalent (required)
Advanced level of workshop or field service experience (required)
Advanced level knowledge of and experience with engine products (required)
HR License (preferred)
Experience providing technical advice and coaching to more junior technicians (preferred)
Cummins Experience (preferred)
QUALIFICATIONS
Compensation and Benefits
Competitive hourly + shift allowance rate paid as a permanent salary
Overtime penalties for all work above standard
Monday to Friday 38-hour work week
Participation in an annual variable compensation (bonus) program
Income Protection continuance insurance
Discounts with select private health insurance
PC software / hardware and a range of vehicles
Annual remuneration reviews
Safety equipment / PPE and uniforms provided
Range of personal and professional benefits
#J-*****-Ljbffr