Overview
Our state government partner is seeking an organised and proactive AO3 Business Support Officer to join their team in Emerald. This role is ideal for someone who thrives in a fast-paced environment and is committed to delivering high-quality customer service.
Responsibilities
* Provide efficient and professional customer service to a wide range of stakeholders.
* Manage travel bookings, including flights, accommodation, charters, ferries, and car hire, within required timeframes.
* Monitor and manage internal and external correspondence and telephone calls, ensuring timely responses.
* Work within a fast-paced environment with KPIs and performance monitoring mechanisms.
* Connect with industry, local suppliers, and stakeholders to ensure effective service delivery.
* Contribute positively to team culture while performing recurring administrative tasks.
* Maintain high standards and accuracy when compiling documents, reports, and updating information systems (e.g., Microsoft Office).
* Handle enquiries independently and escalate appropriately when required.
* Develop and maintain procedures, manuals, and registers, contributing to process improvements.
* Undertake general administration functions as required.
Mandatory requirements
* Strong customer service skills with a commitment to excellence.
* Proficiency in Microsoft Office Suite.
This is a great opportunity to be part of a dynamic team, contribute to meaningful outcomes, and grow your career in a supportive environment.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
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