Overview
As a key member of the Customer Operations team, you will assist and take ownership in various key functions including Customer Service, QA, internal staff training and any RSG compliance obligations – whilst handling direct and escalated service contacts from customers through telephone, live chat and email. You will ensure a high level of accuracy, transparency, timeliness, and compliance in the day-to-day operations.
To be successful in this role, you will require outstanding communication and interpersonal skills, the ability to prioritise workload, advanced knowledge of the Customer Service functions of a wagering organisation and be experienced with creating and reviewing employee training documents.
Primary Location
This role is currently open to all locations within Australia.
Responsibilities
Ensure all required customer service activities are completed to Dabble’s high standard of customer communication, including the prompt support of customers via all channels
Assist in the creation/implementation of CS policy/documentation for training of the team
Assist in Compliance Officer roles where required, including any associated responsibilities
Build effective relationships within the team and broader business
Ensure the needs of the customer are always the primary focus
Assist the wider company by fulfilling any ad hoc Trading/Risk/Other roles as may be required from time to time
Skills & Qualifications
Experience in the gaming and wagering industry
Experience in a Customer Service focused role in a call centre environment
Advanced knowledge of Intercom or alternative and its functions (Admin level)
Exceptional attention to detail and the ability to work well under pressure
An analytical mind and inclination for problem solving
A can-do attitude and ability to see the bigger picture!
Your schedule
This role requires flexibility to work a rotating roster, including weekdays, weekends, and public holidays. You’ll need to be available across varying hours, with shifts scheduled across a 7-day week.
Remuneration
The advertised salary for this position is $72,000 + Super + Benefits with room to be flexible.
J-18808-Ljbffr