Casual Programs / Duty Supervisor – Sydney Olympic Park Archery Centre
Position: Continuously working as an integrated part of the Sydney Olympic Park Authority's operations, this role directs the Archery Centre, Satellite Sports Facilities and manages venue attendants. The Duty Supervisor focuses on centre delivery, daily operations and staff management while ensuring superior customer service.
Responsibilities
* Meet, greet and provide high level of customer service to venue hirers, users, patrons, staff and stakeholders.
* Support venue programs such as archery.
* Handle administration, including answering phone calls, processing bookings, adjusting schedules, processing point of sale and daily reconciliation.
* Implement opening and closing procedures.
* Assist with operational set‑up, transition and manual handling requirements.
* Act as an enthusiastic team leader and team member.
* Manage shift rosters and consult with staff.
* Maintain security, operational integrity and high standards of operations, communication and presentation.
* Report, communicate and debrief on incidents and outcomes.
* Assist with marketing and business development strategies.
Qualifications & Experience
* Availability to work weekends and school holidays; shift work required, flexible applicants only.
* Reliable commitment to delivering quality customer service.
* Minimum 2‑3 years experience leading a team and managing staff.
* Strong communication skills when dealing with adults and children.
* Ability to work in a team.
* Must have or be willing to obtain First Aid & Advanced Resuscitation certificates.
* Relevant sporting, event or venue industry experience ideal.
Essential Requirements
* Relevant tertiary qualification.
* Level 2 or higher for First Aid (or apply to obtain).
* Advanced Resuscitation certificate.
* Working with Children / Working with Vulnerable People Check.
* Experience working outdoors with minimal supervision.
* Sound knowledge and experience in leisure / recreation / sporting industry.
* Strong communication and leadership skills.
* Cash management experience.
* Staff management experience.
* Computer and office administration competency.
* Weekend and school holiday availability.
Desirable Criteria
* Certificate IV in Training and Assessment.
* Driver's licence.
* Cash handling and manual handling experience.
Other Details
The successful applicant must provide the Sydney Olympic Park Authority with a Working with Children Check number, or apply for one online or by phone via the NSW Office of the Children's Guardian. An application fee of $80 applies. More information: kidsguardian.nsw.gov.au. The applicant will also be subject to a national criminal record check.
Attachments
* Program Supervisor SOPA Lvl 3 -CAS Lvl C Managed Sports Venues Award RD
Application Instructions
Your application must include:
* A cover letter of no more than one page outlining your suitability for the role and answering the pre‑screening questions (see below).
* Your resume/CV detailing qualifications and work history as they relate to this role.
Pre‑Screening Questions
Limit responses to 200 words maximum for each question.
* What strategies have you used to improve operational efficiency within a team?
* Outline your experience in providing leadership and management of staff.
Contact Information
* Renee Kristiansen
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