Hotel Operations Manager Role:
The primary responsibility of the Hotel Operations Manager is to oversee daily hotel operations ensuring smooth coordination across departments and delivering exceptional service aligned with brand vision and purpose.
* Coordinating hotel operations during assigned shifts, guaranteeing seamless communication among teams.
* Leading and supporting Front Office staff in maintaining high service standards and guest satisfaction.
* Acting as main contact for guest concerns, resolving complaints professionally and promptly.
* Documenting accurate shift records, including incidents and operational updates.
* Maximizing room occupancy and revenue through effective rate and yield management.
* Promoting hotel services and facilities to guests, driving upselling opportunities.
* Ensuring compliance with workplace health and safety protocols, security measures, and crisis management procedures.
* Supporting staff training, development, and performance monitoring.
* Protecting hotel assets and guaranteeing all areas meet brand standards.
Key Responsibilities:
* Operational Excellence
* Team Leadership
* Guest Relations
* Documentation
* Revenue Management
* Sales Promotion
* Compliance
* Training and Development
* Asset Protection