Customer Service Representative-Driver Tester
Salary: Service NSW Grade 5 ($90,767 - $95,390 pro-rata, plus
employer's contribution to superannuation and annual leave loading)
Location: Tweed Heads Service Centre
Employment Status: Part
time (20 hours per week) – Ongoing
We
are currently recruiting for the position of Customer
Service Representative-Driver Tester at our Tweed
Heads Service Centre.
Please note: this recruitment will
be used to fill this specific role or create a talent pool for this specific
location (including the immediate surrounding area).
About the opportunity:
If
you are passionate about working in a customer centric team, delivering
positive face to face customer service experiences and enjoy working in a
fast-paced environment, this could be the right role for you. You will deliver
exceptional customer service through provision of driver license tests and
other Agency Customer Service delivery priorities in line with organisational
and compliance requirements.
Key accountabilities:
*Provide
timely, high quality customer service, which is consistent with Agency values
and DNA, to deliver a positive customer experience.
*Conduct driving tests and advise applicants of the outcome, including relevant
details of performance and deficiencies in accordance with established Agency
standards.
*Establish effective customer relationships through quickly establishing
rapport, understanding different customer needs, drivers and motivations and
modifying approach to facilitate a positive customer experience.
*Identify and mitigate risks to ensure optimal road safety to customers and the
broader community.
*Review quality control strategies and practices and exercise informed
judgement in line with legislation, and Agency policies and procedures to
ensure accurate application and defensible decisions.
*Provide a range of administrative and support services to meet business needs
using relevant systems and reference materials.
*Contribute continuous improvement, including the identification of opportunities
to improve the efficiency of work processes and the implementation of changes
in the workplace that support organisational and government objectives and
improve customer experience.
Additional job specific essential requirements for this
role:
*An unrestricted Australian driver
licence for the preceding three years (excluding a provisional or
learners' licence)
*A satisfactory driving record. Your
traffic record will be verified during the recruitment process.
*Ability to proficiently drive a manual
vehicle. You will be required to pass a 90 question Driver *Knowledge Test
and supply a manual vehicle to complete a Manual Practical Driving
Test.
Due to the safety requirements of this
role, an offer of ongoing employment is contingent on your ability to
successfully complete the provided driver testing training.
Hours of work
Service
Centre operating hours vary between locations. You can check the opening hours
for each Service Centre Here.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am -
3:30pm (Saturdays). In some situations, you may be required to work during
these hours.
Flexibility is required to work on a rotating roster between the Service
Centre's operational hours which may include Saturdays.
We will gather your preferences during the recruitment process. Hours are also
subject to change based on the needs of the business.
Salary
Service
NSW Grade 5 - base salary for this role ranges between $90,767 - $95,390
pro-rata, plus employer's contribution to superannuation and annual leave
loading.
How to Apply
Attach
an up-to-date cover letter and resume that
shows your experience and how you meet the focus capabilities of the role
(outlined in the Role Description).
Detailed instructions for how to prepare your application can be found Here.
Closing Date: Monday 16th February 2025 at 9:59am
Further
Information
For
enquiries relating to recruitment please contact Bryan Kreltszheim via
Service
NSW uses multi-staged recruitment methods based on merit principles for
comparative assessment in accordance with the Government Sector Employment Act
2013. Sometimes this process can take up to 12 weeks or more, depending on the
number of applicants. Employment with Service NSW is subject to a
satisfactory national criminal record check.
About Service NSW
Service NSW is
making it easier for people and businesses across NSW to access government
services. Since launching in July 2013, we have successfully transformed and
streamlined NSW Government service delivery with cutting edge digital solutions
and an award-winning culture of passion and teamwork.
Our customer-centric solution offers simpler and faster access to government
transactions through our digital channels, a 24/7 phone service, and an
expanding network of service centres. We currently partner with over 50
agencies to offer over 1,000 NSW Government transactions.
Click Here to access the Role Description.
Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process