Job Description
As a strategic leader, you will be responsible for designing and implementing a high-impact strategy for leading and scaling a technical and general support team across multiple hubs in APAC.
Key Responsibilities
* Develop a long-term vision, strategy, and roadmap for Support in APAC, and build the organizational structure and leadership bench to deliver against it.
* Lead and develop a distributed regional support organization, ensuring clear accountability, effective communication, and strong engagement across locations.
* Manage and optimize technical and non-technical resources in APAC, ensuring consistent attainment of SLAs and KPIs across both technical and general support teams.
Skill Requirements
* A minimum of 8–10 years of progressive leadership experience building, scaling, and leading high-performing technical support organizations.
* A minimum of 4+ years owning and leading the APAC market within a global CX or Support organization.
* Demonstrated ability to design, implement, and scale robust cross-functional processes spanning go-to-market and technical teams.