Clerk Grade: 9/10
Salary Range: $129,464- $142,665
Employment Type: Ongoing, Full-time
Location: Sydney/Orange/Gosford - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Wednesday, 18 Feb 2026 [9:59am]
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
The role is focused on the following technical streams:
* Endpoint Manager - Intune, JAMF and Azure AD Management
* 365 Management including: Exchange Online, Teams, Copilot and SharePoint
* Enterprise Voice management: Teams, Direct routing, Certificate Management, SIP Protocol configuration, device fleet management (Cisco CCX500)
* Print Management: Canon Uniflow, Papercut, YSoft, Fleet Management
* Meeting room Management: MTR configuration and maintenance, MMR management
What you will do
* As the role title implies, we are looking for an out of this world Collaborator – your stakeholder management and rapport building skills are second to none, you love overcoming challenges in a creative way, and you value the opportunity to meet and discuss innovative ways to continuously improve (almost as much as you love actually implementing these changes).
* Act as a technical lead on technical support bridges, escalations, and outages to allow support teams to reach resolutions quickly and efficiently
* Create or partner with vendors to produce solution designs and validate and test implementations
* This ongoing role will see you build long-term relationships with our valued Vendors and will require you to draw from your previous Lead or Management experience to effectively support your team. Attending high-level stakeholder meetings and using your voice to update on BAU and Project updates, Risks and Issues and Escalations in a clear and concise manner is paramount to the success of the team, and sound knowledge of how to read Requirements Specifications and Vendor Management skills will come in handy.
* Do NOT miss this – it's not every day an opportunity like this becomes available
About You
The successful candidate must demonstrate strong capabilities in:
* Service Delivery experience with Service Providers with SOW's, Agreements and Contracts to deliver outcomes.
* Intune Management experience– applications, scripts, policies, configurations, and Autopilot.
* Microsoft Azure AD – configurations, user, and group management.
* 365 Management experience – SharePoint Admin, Teams Admin, Copilot administration, scripting
* High level support experience such as basic scripting, troubleshooting third party factors and security policies.
* Demonstrated experience in providing incident management, escalations, and change control.
* Excellent written and verbal communication skills.
* Ability to work independently and within groups, and manage multiple activities and/or tasks simultaneously
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements
Salary Grade 9/10, with the base salary for this role starting
at 129,464 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please
contact Michael Yoon via
Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Thursday 19th February :59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or
For more information, please visit
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