About the roleAn exciting opportunity for anexperiencedSupport Coordinator - Level 3to join our amazing Heart2Heart Team as theSenior Support Coordinatorin Bundaberg, overseeing both of our locations (Bundaberg and Toowoomba) This position is open to Part Time up to Full Time hours.Heart2Heart Support Coordination are here to make a difference in people’s lives by assisting them with independence and building confidence. We put the focus back on the participant and their families and pride ourselves on creating a diverse and inclusive workplace.The Senior Support Coordinator will apply attentive interpersonal skills, an understanding of the NDIS, time management, and planning and administration, to enable each NDIS participant to access the supports and services they need to lead everyday lives, and to reach their personal goals.Provide Level 3- Specialist Support CoordinationManage a complex participant case load and be the Subject Matter Expert (SME) portfolio holder, providing education, training, and best-practice information to the Support Coordination TeamProvide leadership, mentoring and coaching, capacity building support, supervision on complex cases and build the capacity of others in the Support Coordination TeamSupport the Team with the day-to-day running's and promotion of Heart2Heart Organisation across both locationsConduct initial assessments of participants, interpreting NDIS plans and health information, as well as personal circumstances and manage caseloads between the TeamPromote empowerment, choice and control and community inclusion of people with disabilities and their families, consistent with their NDIS planAbility to attract and retain the targeted population of NDIS customersAbout YouThe successful applicant will have excellent time management skills, flexibility and willingness to grow with the organisation as well as;Minimum 1-2 years experience in Support Coordination (preferred)Successfully demonstrated experience in coordinating responsive, individualised support to participants with complex needsQualified and experienced Psychologist, Occupational Therapist, Social Worker, or Mental Health Nurse encouraged to applyDetailed working knowledge of relevant community networks and relevant external servicesA strong passion for helping others to learn and grow, a positive attitude, show initiative, are dedicated, and have a professional and personalised presenceAdaptability and ability to contribute in a positive and proactive manner within a multidisciplinary teamEmpathy and understanding for clients and staff while maintaining emotional resilienceAbout the benefits$43.08 hourly rateFlexible work arrangement,WFH option with a mix of office based daysRewarding role helping peopleGreat team environment, small close-nit teamProgressive organisationwith great growth opportunitiesSupported training to navigate the new NDIS changes with Support CoordinationSalary Packaging (Vehicle)Employee Assistance Program (EAP)Uniforms ProvidedA requirement prior to commencement, is eligible to apply for or currently hold the below:(which are to be maintained at your own expense)Qualified and experienced Psychologist, Occupational Therapist, Social Worker, or Mental Health Nurse encouraged to applyBlue Card/Working with Children -No Card/No StartYellow Card/NDIS Worker Screening Check -No Card/No StartMust have completed the NDIS Worker Orientation & Supporting Safe and Enjoyable Meals moduleValid and current First Aid and CPR certificationMust have a drivers licenceThe right to work in AustraliaApply now to start your new career with Heart2Heart Support Coordination.Call and speak with Cassandra on0468764 193or Nic0466 596 726if you have any queries about this role.
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