Select how often (in days) to receive an alert:Customer Insight, Analysis and Reporting ManagerDepartment: AR Customer Resolution Complaints ResolutionDivision: Australia RetailLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleThe Reporting and Analysis Team Lead will be responsible for leading a team of analysts in analyzing and understanding the data and reporting requirements for Customer Resolution. This role requires the individual to ensure accurate, insightful, and timely complaints data-driven reports are produced that help inform decision-making. As a Team Lead will also support the continuous improvement of reporting processes and data management, overseeing the design, collection, and analysis of data to meet the business needs and be knowledgeable on the latest advanced analytical tools and methodologies which can be deployed across complaints dataRole Location: MelbourneRole Type: Permanent, Full timeWhat will your day look like?This role is accountable for:Team Leadership: Manage, guide, and mentor a team of reporting and analytics professionals, ensuring their development and successful execution of responsibilities.Reporting: Oversee the creation and maintenance of regular reports, dashboards, and ad-hoc analyses, ensuring that they meet stakeholders' requirements and are delivered on time.Analytics: Deploying advanced analytical methods and tools to enable surfacing critical insights from complaint dataData Strategy: Define and implement reporting and data analytics strategies to align with the business unit goals, ensuring the data provided is accurate, relevant, and actionable.Process Improvement: Lead efforts to optimize reporting processes and tools, identifying inefficiencies and driving improvements for faster and more accurate reporting.Stakeholder Collaboration: Act as the main point of contact between business leaders, Aus data and the reporting team, translating business requirements into reporting solutions that align with strategic goals.Quality Assurance: Monitor and maintain the accuracy and integrity of all reports and analyses, ensuring data consistency and identifying discrepancies.Training & Development: Provide training and support to team members on new tools, technologies, and methodologies. Foster a culture of continuous improvement and knowledge sharing.Technology Utilization: Leverage reporting tools and business intelligence software (e.g., Power BI, Tableau, Excel, SQL) to generate insights and actionable data.Strategic Insights: Provide insights and recommendations based on data trends and analytics to assist senior leadership in strategic decision-making.What will you bring?To grow and be successful in the role, you will ideally bring the following:Thought leader for design decisions around technical solutions and advanced analyticsAbility to plan and prioritize to deliver the best outcomesAnalytical skills; specifically, the ability to assess information, draw conclusions/insights and make recommendationsCompetent communication, facilitation, interpersonal skills including a good level of influencing abilityExcellent understanding of business processes and how data analysis can support and improve operations.Strong leadership, communication, and interpersonal skills, with the ability to engage with and influence senior stakeholders.A flexible, reflective and adaptable working style (able to work in ambiguous, fast paced and cross-functional team environments)Are team-oriented, and actively foster an inclusive, collaborative work environmentHigh attention to detail with a focus on data accuracy and consistency.You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 93819 .Job Posting End Date
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