Regional Service Delivery Director Job Description
A forward-thinking organization is seeking an accomplished Regional Service Delivery Director to lead high-performing customer-facing teams in the APAC region.
Key Responsibilities:
* Strategic Leadership: Develop and execute a regional service delivery strategy, focusing on customer satisfaction, retention, and product adoption.
* Team Management & Development: Lead and develop regional teams encompassing technical pre-sales, customer onboarding and activation, technical support, and product adoption specialists.
* Technical Pre-Sales Oversight: Ensure technical pre-sales effectively articulate the value proposition of our software and build strong relationships with prospective customers.
* Customer Onboarding & Activation: Oversee smooth and efficient onboarding and activation of new customers, ensuring a positive initial experience.
* Technical Support Excellence: Drive high-quality and timely technical support, ensuring efficient issue resolution and proactive communication.
Requirements:
* Bachelor's degree in Computer Science, Engineering, or a related technical field.
* 5 + years of progressive experience in customer-facing technical roles within a software company, with at least 3 years in a leadership capacity.
* Proven experience leading and managing diverse technical teams.
Preferred Qualifications:
* Experience as a technical lead in the out-of-home (OOH) advertising industry.
* Familiarity with the Broadsign Platform or a similar OOH (Out-of-Home) advertising platform.
* ITIL certification or equivalent knowledge of IT service management frameworks