Job Description
Contributes to achieving store KPI targets by building an emotional connection with customers and living the Brand Values. The core expectations include utilizing expertise and experience to serve and sell to customers and achieving operational excellence, flawlessly executing store operations when responsible for product flow to and from sales floor and/or cashier procedures.
Key Accountabilities:
* Aware of store and individual targets, actively working to meet or exceed these by using all resources available within the store.
* Complies with store policies and procedures to maintain a safe shopping and working environment.
* Collaborates productively and respectfully with team members to meet or exceed store goals.
* Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance.
* Makes themselves available to support other team members when needed.
* Meets and exceeds customer expectations, boosting sales and Brand experience by using appropriate elements of the adidas customer service model.
* Creates an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.
* Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones.
* Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards.
* Minimizes loss by actively maintaining sales floor awareness while serving customers.
* Completes sales transactions quickly and accurately, adhering to cash protection procedures.
* Uses selling expertise to maximize opportunities at the cash desk, creating add-on sales and building customer loyalty.
* May handle returns, refunds, and exchanges, using these as an opportunity to reinforce and enhance the customer experience.
* Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.
* Uses retail and customer expertise to maximize sales opportunities, prioritizing merchandise flow to the sales floor.
* Ensures adequate supplies to create an effective stockroom environment (if applicable), continually maintaining this (including all merchandise) within and around the vicinity.
Knowledge, Capabilities, and Experience:
* Must possess and consistently exhibit the competencies relative to the position.
* Knowledge of customer service principles and processes.
* Ability to learn and adapt quickly in a fast-paced environment.
* Ability to understand and carry out oral and/or written instructions, requesting clarification if needed.
* Demonstrates an inspirational attitude that contributes to a positive team environment.
* Ability to build and maintain effective working relationships with team members.
* Well-developed ability to speak, read, comprehend, and write English.
* Ability to maintain reliable and consistent attendance and punctuality.
Physical Requirements:
* Talk or hear regularly; stand frequently; use hands to finger, handle, or feel; and reach with hands and arms often. Occasionally sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
* Frequently lift and/or move up to 25 pounds; occasionally lift and/or move up to 50 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
Qualifications:
* Must have or be pursuing a high school diploma or general education degree (GED).
* Three to six months' experience working in a retail environment.
* Basic numeracy, literacy, and verbal communication skills.
* Must be 16 years of age or older.
About adidas:
adidas celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We do not tolerate harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.