Job Description
G'day Group comprises leading Australian tourism brands in Discovery Parks and Resorts. Employing over 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.
Discovery Parks – Whyalla offers a supportive team environment, steady hours, and the chance to be part of a well-established local business. It's an ideal opportunity for someone based in the area, as staff accommodation isn't provided. Join a workplace where your contribution is valued and your community is close to home.
The Role
* Providing a high standard of customer service
* Processing guest check-ins and outs
* Accurately using the park booking system to make reservations and manage accounts
* Coordinate with the Housekeeping team to track readiness of accommodation
* Supply guests information regarding property and local areas of interest
* Completing the day-to-day office administration
* Maintain excellent relationships with the park teams, residents and guests
Requirements
* Previous Front Office experience within the hospitality industry
* Passionate about delivering exceptional Guest experience
* Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
* Excellent communication and interpersonal skills
* Ability to handle cash transactions accurately
* Strong organizational skills and attention to detail
* Enthusiastic and positive attitude
* Flexibility to work weekends, public holidays, and evenings as needed
* Current drivers licence essential
Benefits
* Discounted accommodation at over 300 holiday parks nationally
* Discounts with our Rewards Partners
* Service recognition awards
* Access to Employee Assistance Program
* Internal promotions and opportunities
This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.
The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making.