Join Us as a Supervisor - Customer Service Ambassador
Join Our Team as a Supervisor - Customer Service Ambassador
Location: Melbourne- Tullamarine
Type: Full-Time
Role Purpose: Are you a dynamic leader with a passion for customer service? We're seeking a Supervisor for our Customer Service Ambassadors (CSA) team to oversee daily operations and promote the SkyBus service as the preferred transport option over taxis and Ubers.
Key Responsibilities:
* Manage day-to-day operations of the CSA team, ensuring quick support and transportation information for customers.
* Allocate resources and manage headcount to meet business operations and contractual performance measures.
* Collaborate with the health and wellbeing team to address long-term absences and support return-to-work processes.
* Assist in the recruitment and selection of new CSA team members.
* Drive customer service excellence while actively promoting ticket sales and the benefits of using SkyBus.
* Engage with staff to create a motivated workforce, implementing initiatives to enhance morale and performance.
* Investigate incidents and collaborate with the customer feedback team to resolve complaints and prevent reoccurrence.
* Ensure compliance with safety and quality standards, reporting and investigating any issues in CSA operations.
* Foster relationships with stakeholders, including Melbourne Airport and regulatory authorities, to enhance service offerings.
* Perform any other duties as assigned.
Who You Are:
* Proven experience in leadership within large teams, with excellent communication and decision-making skills.
* Knowledge of operational systems and logistics functions.
* Self-motivated with a positive approach to adapting to change.
* Highly organised, capable of prioritising tasks in a dynamic environment.
* Experienced in managing investigations and performance management processes.
* Strong computer skills, including proficiency in Microsoft Office and internal systems.
Why Join Us? Become a key player in promoting the SkyBus service and enhancing customer experiences! If you're ready to lead a team and make a difference, we want to hear from you!
Apply Now!
We would love to hear from you.
Please submit your Resume and a Cover letter
Kinetic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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