Support Worker – Mentoring and Community Support (NDIS)
Location: Cairns & surrounds
Job Type: Casual
Pay: $37–$45 per hour depending on experience and in line with the SCHADS Award (plus super + travel )
Start: ASAP
About Us
At Pure Coaching, we do things differently.
We’re not a standard support service. We’re active, hands-on, and focused on helping participants build independence, confidence, and real-life capability.
We call ourselves coaches because we work alongside participants as equals, supporting them through action, structure, and consistent mentoring.
About the Role
You’ll support NDIS participants (mostly teens and young adults) with higher support needs through consistent community-based mentoring, structured support, and relationship-driven work.
Activities and fitness are part of the role, but the core focus is stability, guidance, and being a reliable presence in participants’ lives. The role requires maturity, strong communication, and the ability to operate independently.
Key Responsibilities
* Understand each participant’s NDIS goals and actively support them to work towards achieving these goals
* Build trust, rapport, and supportive relationships while maintaining professional boundaries
* Support clients in daily community engagement including appointments, routines, social exposure, and skill building
* Provide mentoring and consistent presence for participants who require higher levels of behavioural, emotional, or functional support
* Use fitness, outdoor activities, and interests as tools for engagement where appropriate
* Assist with developing life skills such as shopping, cooking, money management, and household tasks
* Encourage independence, confidence, and decision-making through positive coaching and role modelling
* Maintain calm and professional support during challenging situations
* Keep clear, accurate progress notes in ShiftCare and communicate effectively with the team
* Safely transport clients to and from activities, ensuring their wellbeing at all times
About You
* Experienced and confident working as a support worker
* Strong communicator with the ability to build trust with participants, families, and professionals
* Grounded, patient, and emotionally steady personality
* Comfortable mentoring young people and acting as a consistent role model
* Able to support participants with higher needs and complex presentations
* Physically capable of community-based work and active environments
* Open minded, adaptable, and non-judgmental
* Reliable and consistent in attendance and follow-through
* Reliable car suitable for transporting clients. Vehicle must be registered, comprehensively insured, and maintained to professional standards. A work vehicle may be available if your personal car is not suitable
* Previous experience in a Support Worker role supporting NDIS participants
* Certificate III in Individual Support or equivalent experience
* NDIS Worker Screening Check and Blue Card (Working With Children Check) or ability to obtain
* Full driver licence
* Strong written and verbal communication skills
Our Recruitment Process
All shortlisted applicants will be invited to a structured group interview session with scenario-based tasks, problem-solving activities, and role-play.
What We Offer
* A team culture built on accountability, consistency, and real impact
* Strong mentorship and operational support from management
* Opportunities to grow into senior responsibilities and specialised programs
* Upskilling and ongoing training
* Employment Assistance Program for staff and their family members
* Flexibility around life commitments as hours build gradually
Apply Now
If this sounds like you, send your resume and a short intro explaining your experience and why you are suited to this role:
****@pure-coaching.com.au