Job Title: Director, People Experience
We're seeking a dynamic and commercially-minded HR leader to join our senior leadership team.
About the Role:
As Director, People Experience, you will lead strategic delivery of People Partnering, Employee Engagement, and Employment Relations functions.
This is a critical leadership role designed to strengthen workforce support and enablement — ensuring alignment with business performance, purpose, and growth.
You will report directly to the Chief People Officer and lead a team including the Head of People Consulting ANZ and the Employment Relations Manager.
Key responsibilities include:
* Translate organisational strategy into practical people initiatives that drive culture, capability, and commercial results.
* Act as a trusted advisor to the Executive Leadership Team and senior leaders across ANZ.
* Apply people analytics and insights to guide decision-making and demonstrate impact.
* Champion continuous improvement, bringing innovative thinking to evolve the People Experience model.
Requirements:
10+ years of progressive HR experience, with 5+ years in senior leadership roles.
Proven track record in leading high-performing people teams and delivering business partnering, engagement, and ER outcomes.
Strong commercial acumen and ability to align HR strategy with business performance.
Pragmatic, calm, and confident leadership style — especially in periods of change or ambiguity.
Exceptional stakeholder management skills and ability to influence at all levels.
Strong understanding of HR policies, employment law, and risk frameworks.
Experience in BPO, contact centres, or similar environments (highly desirable).
Exposure to Workday (preferred, but not essential).
Why Join Us?
We believe that creating the right employee experience is key to delivering outstanding customer experiences.
We empower our people to think differently, grow their careers, and contribute to something bigger.
Our diversity and inclusion approach ensures a welcoming and valued environment for all employees.
If you're ready to shape the People Experience function in a business with scale, momentum, and purpose, we want to hear from you.