General Manager of People and Culture - NSW
Job no: 539607Work type: Full timeLocation: SydneyCategories: Human Resources, Senior Management
Position: General Manager of People and Culture – NSWLocation: Macquarie Park, Sydney NSWEmployment Type: Full-Time
Join the ISS Pacific Leadership team to contribute to the strategic management of our New South Wales operations. ISS is a global organisation that connects people and places to make the world work better. We are proud to foster an inclusive culture where you can be yourself and grow - A Place to Be You.
About the Role:Reporting to the Director of People & Culture (Australia & New Zealand), you will lead state-wide People & Culture strategy across NSW, partnering closely with operational and key account leaders to lift capability, strengthen engagement, manage risk, and deliver a consistent, purpose-led culture.
Key Responsibilities:
* Act as a trusted advisor to senior leaders, coaching and enabling strong people leadership.
* Lead and support operational leaders in complex ER/IR matters.
* Partner with leaders across key accounts to strengthen culture, engagement, and workforce capability.
* Ensure compliance with ISS standards and promote a purpose-driven, inclusive workplace.
* Partner with P&C Centre of Excellence to deliver People programs across NSW including talent, workplace experience and learning and development.
* Cultivate strong stakeholder relationships.
* Use people metrics and data to shape actions and outcomes with leaders.
What you'll bring:
* Senior HR leadership experience in a large, complex, operational environment.
* Strong knowledge of Australian employment law and proven IR/union consultation capability.
* Demonstrated ability to lead through complexity: structured decision‐making, confident stakeholder influence, and calm judgement under pressure.
* Strong investigation capability — thorough, objective and evidence‐based.
* Excellent communication and relationship‐building across internal and external stakeholders.
* High interpersonal, influencing, and customer service skills.
* A high‐trust leadership role with genuine influence across NSW.
* Access to internal career pathways and learning programs.
* Work with a values‐led organisation committed to inclusion and belonging.
* Opportunity to grow within a global organisation.
* Inclusive workplace promoting diversity and equal opportunities.
* Flexible work arrangements supporting work‐life balance.
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.
Learn more about ISS in Australia and New Zealand on our website.
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