Job Title: Customer Experience Ambassador
We are seeking a skilled and friendly Guest Service Agent to join our team at Oaks Glenelg Plaza Pierce Suites. As a key point of contact for guests, you will provide exceptional service and ensure a seamless experience from check-in to departure.
About the Role:
This part-time opportunity is ideal for someone who is passionate about delivering outstanding customer service and is looking for a dynamic work environment. You will be responsible for guiding guests through their stay, addressing any concerns or needs, and providing recommendations to enhance their experience.
Key Responsibilities:
* Provide a warm welcome to guests upon arrival, ensuring a smooth and efficient check-in process.
* Maintain clear communication with guests, colleagues, and stakeholders across various channels.
* Process guest reservations, updates, and special requests accurately and efficiently.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance and resolving issues.
Requirements:
* Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
* Exceptional ability to articulate information clearly and effectively across various mediums.
* Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs.
* Adept at fostering positive guest experiences and maintaining high satisfaction levels.
* Fully committed to a dynamic work schedule, including weekends, public holidays, and varying shifts.
Benefits:
* 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
* 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
* Access to Minor Hotels ANZ paid parental leave benefits.
* Additional paid leave including Birthday and Study leave.
* Educational Financial support may be available to those who undertake development relevant to the company's business requirements.