This is a Night Auditor (Pre-Opening) - Crowne Plaza Carlton role with IHG Hotels & Resorts based in Melbourne, VIC, AU IHG Hotels & Resorts Role Seniority - junior More about the Night Auditor (Pre-Opening) - Crowne Plaza Carlton role at IHG Hotels & Resorts As a Hotel Night Auditor, you play a crucial role in overseeing hotel operations and security during night hours. Working with a Night Manager, you are responsible for ensuring that all financial transactions are accurately reconciled and is in compliance with auditing requirements; while also delivering excellent services to our guests. This position requires excellent communication and problem-solving skills, high level of responsibility and trustworthiness, and reliability. In this role, you will also be part of the pre-opening Team at Crowne Plaza Melbourne Carlton, contributing to the establishment of the Front Desk’s operational foundation, and support with getting the hotel ready to welcome our very first guests A little taste of your day-to-day Every day is different, but you’ll mostly be: Welcome and assist guests with late arrivals and early departures, delivering warm, attentive service throughout the night. Complete nightly auditing procedures — balancing transactions, reconciling room revenue, verifying rates, and producing accurate financial and operational reports. Monitor hotel safety and security during overnight hours, ensuring all entrances are secure and promptly reporting any irregularities or incidents. Maintain accurate guest records and handle payments in line with compliance standards, protecting the confidentiality of all guest data. Support the reservations and front office functions by managing last-minute bookings, handling guest requests, and in-room dining services after hours. Ensure completion of nightly checklists, maintain a tidy and welcoming lobby area, and assist with any additional front office tasks to ensure seamless overnight operations. What We Need From You Previous experience in a similar role, preferably within a hotel or hospitality environment. Strong numerical and analytical skills, with excellent attention to detail and accuracy in financial transactions. Excellent interpersonal and communication skills to engage effectively with guests and colleagues. Proficient computer skills, ideally with experience using property management systems and accounting software. Ability to work independently and make sound decisions, even in high-pressure or overnight situations. Reliability and flexibility to work overnight shifts, including weekends and public holidays. Legal eligibility to work in Australia. What You Can Expect From Us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the IHG Hotels & Resorts team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Welcoming and assisting guests Completing nightly auditing procedures Monitoring hotel safety and security Key Strengths Numerical and analytical skills ️ Interpersonal and communication skills Proficient computer skills Problem-solving skills ⏰ Flexibility Attention to detail A Final Note: This is a role with IHG Hotels & Resorts not with Hatch.