Call Centre and Customer Service
Tullamarine, Melbourne, Australia
Inbound Call Centre Customer Service
Duties and Responsibilities
* customer phone calls
* General ad hoc duties
* Work closely other team members to ensure customer order processing, order amendments, requests and general enquiries are processed in a fast, accurate and efficient manner.
* Provide a personalised excellence of service specific to each customer’s needs.
* Be responsive to phone and email contact.
* Assist in developing systems and processes to improve service quality within the customer service team and customer base.
* Liaise with manufacturing plants and sales staff on all issues and opportunities.
* Update customer material numbers in SAP.
* Supply customers with requested documentation where requested. Certificates, product specifications, copies of invoices/delivery dockets, current price lists.
* Manage customer credit blocks and liaise with Sales and accounts receivable in relation to these issues.
* Communicate with warehouses & Pact support to gain information of ETA’s by request from the customer or proactively chasing information to avoid a delivery issue.
* Conduct a customer first mindset within the customer service team ensuring to understand the customer individual needs and operating environment.
* Proactively manage supply issues and work closely with account managers, planners and operations managers on all manufacturing delays, and develop an understanding of SOH dashboards.
* Investigate, prepare and process customer credits and returns for customers within your in boxes.
* Input pricing update sheets into SAP where applicable.
* Raise Master data and IT requests where applicable to maintain customer information in SAP.
* Please apply below or Email your resume and Cover letter directly to Kelly on
Only shortlisted applicants will be contacted
Job Information
Job Reference: 210152161_1692331115
Salary: AU$30 - AU$35 per hour
Salary From: AU$30
Salary To: AU$35
Salary Type: hour
Consultant Name: Kelly Jenkins
Job Industries: Call Centre and Customer Service
Job Locations: Tullamarine, Melbourne, Australia
Job Types: Temporary
Job Skills: Customer Service Officer and Administration duties