Intake Worker - Leaving Violence Program
Join Telstra Health in Making a Difference
At Telstra Health, we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.
As part of this, Telstra Health delivers critical Family, Domestic and Sexual Violence (FDSV) services, ensuring people experiencing violence have access to safe, trauma-informed, and high-quality support.
About the Leaving Violence Program
From 1 July 2025, Telstra Health will deliver the Leaving Violence Program (Program), a nationally funded initiative by the Australian Government. The Program will support victim survivors who plan to leave or have left a violent intimate partner relationship by providing individualised financial support packages, as well as safety supports through risk assessments, safety planning, and referral support.
The service operates Monday to Friday, 8:30 am to 5:30 pm (local time) across all Australian states and territories, excluding national public holidays.
Our Commitment and Program Principles
The Program is underpinned by four main principles:
1. Trauma-informed - Individuals receive a trauma-informed, person-centred service.
2. Culturally responsive - Individuals receive a culturally informed service, with a specific focus for Aboriginal and Torres Strait Islander peoples.
3. Accountable – Telstra Health is responsible and transparent to the Department of Social Services.
4. Ethical – Telstra Health operates with honesty and integrity, is trusted and diligent.
The Program principles are designed to reflect and respond to each victim-survivor's experience of intimate partner violence.
What’s the opportunity?
We are seeking Intake Workers to join Telstra Health to support the Leaving Violence Program on behalf of the Australian Government. You will play a critical role in providing safe, high-quality, and trauma-informed support for victim-survivors of family, domestic, and sexual violence. In this role, you will focus on:
1. Undertaking initial intake assessments as part of the triage process, including reviewing applications and completing safety checks.
2. Performing risk and needs assessments using the MARAM framework to prioritise support.
3. Triaging clients into appropriate support levels, including escalation to emergency or high-priority pathways where required.
4. Identifying the next best action, including safety planning, referrals to external supports, and mandatory reporting.
5. Supporting victim-survivors in accessing financial aid and navigating service pathways.
6. Ensuring all interactions are underpinned by a trauma-informed, culturally responsive, ethical and accountable approach.
About the role
As an Intake Worker, you will be the first point of contact for victim-survivors of FDSV, ensuring they receive timely, consistent and appropriate individualised support through applying a trauma-informed and person-centred approach in engagement. Your key responsibilities will include:
Intake and Assessment
1. Conducting initial intake assessments, gathering demographic details via webform or direct calls.
2. Using the multi-agency risk assessment and management (MARAM) framework to assess risk levels and prioritise victim-survivor needs.
3. Determine program eligibility and guide individuals through the next steps in their support journey.
Referral and Support Pathways
1. Provide clear and supported pathways, including external referrals to specialist legal, housing, and financial support services.
2. Assist victim-survivors of intimate partner violence in their unique safety planning.
3. Identify individual cases that meet mandatory, or police reporting requirements.
Ongoing Risk Monitoring
1. Continuously assess evolving risk factors unique to each individual and update safety plans as needed.
2. Ensure victim-survivors receive appropriate and timely interventions.
3. Maintain accurate case records and collaborate with internal teams.
About you
To succeed in this role, you will need to meet the following:
Qualifications
1. A bachelor's degree in social work, counselling, community services, psychology or equivalent.
Membership and Credentials Required
1. Must be eligible for registration with at least one of the following professional peak bodies: PACFA, ACA, AASW or APHRA.
2. Current Working with Vulnerable People Check (or ability to obtain before commencing).
3. Completion of a National Police Check (or ability to obtain before commencing).
4. Verification of the right to work in Australia.
Experience
1. At least three years of experience in risk and needs assessment, safety planning, and trauma-informed support.
2. Proven experience in providing culturally responsive support and communication.
3. Experience in payments and fraud prevention is desirable.
Skills
1. Risk assessment
2. Trauma-informed and culturally safe communication
3. Safety planning
4. Crisis intervention
5. Referral pathways
6. Mandatory reporting
7. Data accuracy
8. Case documentation
9. Empathy
10. Stakeholder collaboration
Why Join Telstra Health?
1. We believe that flexibility is not a ‘perk’ — it’s how we work!
2. We’re a fast-paced, dynamic environment.
3. We actively support career growth.
4. You’ll be joining a team that’s passionate about making a real difference.
Our Commitment to Diversity, Equity and Inclusion
We are passionate about creating an environment that’s inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability, to apply.
Applications will be assessed and shortlisted as they are received — so apply today!
We are a Circle Back Initiative Employer — we commit to responding to every applicant.
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