IT Professional Job Description
We are seeking an IT professional with a strong background in troubleshooting and problem-solving skills to provide exceptional customer support.
This role requires the ability to identify challenges that may necessitate additional team support, providing Level II technical support via phone and email, handling first call resolution, efficiently analyzing and resolving technical issues at desktop, server, and network levels.
* Provide Level II technical support via phone and email to clients
* Handle first call resolution while building strong customer relationships
* Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed
The ideal candidate will have advanced knowledge of Windows Desktop Operating Systems, Windows Server Operating Systems, Configuration and Administration of Active Directory, Exchange Servers, Office 365 Administration, Networking, and Mobile Devices and Mobile Device Management.