Job Title: Customer Service Representative - Leave and Relief
About the Role:
We are seeking a skilled Customer Service Representative to join our team in providing exceptional customer experiences. The successful candidate will be responsible for supporting our Mildura & Ouyen Branches, ensuring customers receive seamless, consistent, and tailored service.
Key Responsibilities:
* Support customers by being the first point of contact, identifying their needs, and providing suitable solutions.
* Assist customers with account opening, unsecured lending, and banking transactions, ensuring all details are accurate and up-to-date.
* Demonstrate Smarter Banking options (self-service and digital) to customers, making their banking simple, easy, and secure.
Required Skills and Qualifications:
To succeed in this role, you will need:
* A passion for delivering an amazing experience to customers and an unwavering commitment to quality.
* The ability to work collaboratively as a team, self-motivation, and energy to create our signature customer experience.
* A keen eye for detail that ensures transactions are completed efficiently and accurately.
* An appreciation for inclusion and the diversity of our customers.
Benefits:
We offer a range of benefits to support your career growth and well-being, including:
* Banking and financial services discount.
* Extensive range of benefits and discounted offers on travel, fitness, events, and technology.
* Variety of leave benefits, including parental leave, religious leave, special leave, sporting activities leave, and volunteer leave.
* Health and wellbeing benefits, including discounts on a wide selection of products.
Others:
We value our people's unique backgrounds and identities and strive to create an inclusive environment where everyone feels valued and appreciated. In partnership with our Employee Resource Groups, we foster a culture of equity and respect. We empower our employees to make a positive difference for customers and communities.