The Opportunity
Want to work in a place that supports you to achieve and grow? Love to be helping clients and supporting teams? Join us and be the professional and the person you want to be.
As the Senior Operation Services Advisor, based out of any of our network of offices across Australia, you’ll be working within a supportive team that provides key systems support, compliance and analysis to the legal teams and Business Services department.
No two days are the same in the Commercial Operations team, it’s a quick-moving environment with engaging opportunities to enhance process and compliance on a regular basis.
This is an ideal role for someone with a background in business operations, administration, or the legal industry, who has an interest in process management, and a desire to support the legal teams at Shine from behind the scenes.
The Role
- Action incoming requests from the legal teams for assistance.
- Collect, audit and analyse data, to identify efficiency improvement opportunities across operational revenue.
- Ensure initiatives led by the Commercial Operations team are completed in a timely manner, such as legislative, workflow or policy changes requiring updates to systems, precedents or processes.
- Provide guidance to the business, on documented policies, procedures, and processes of the firm.
- Act as a mentor to junior members of the team, offering assistance and leading the Commercial Operations function in the absence of the Commercial Operations Manager.
- Understand drivers of business performance and the impact of Commercial Operations on enhancing financial performance.
- Assist the Finance team to monitor and document benefit realisation from process improvements or price reviews or cost recovery.
- Act as a champion of E-Portal systems by coordinating and administering Courts, Government and Matter Funding portals, costs agreement re-execution and rate compliance.
- Update precedents including costs agreements and disclosure statements nationally, ensuring all information is correct and relevant for each jurisdiction.
What you’ll bring
- While there are no formal qualifications required for this role, it would be advantageous to have prior experience or studies within the business, finance or legal field, with a strong understanding of business compliance, process control and framework reviews.
- An organised approach and the ability to prioritise workload.
- Well-developed ability to work autonomously within a team environment to meet deadlines.
- Ability to work and contribute to a positive team focussed attitude, including the capability to deal with conflicting and confidential priorities.
- Practical problem-solving skills and a strong outcome focus Capable of attention to detail when reviewing large data sets and applying these datasets to expected process outcomes.
- A high level of proficiency with the Microsoft Office suite, specifically Excel.
- Knowledge and understanding of quality improvement, and commitment to improving client care, staff engagement and participation.
- Well-developed verbal and written communication skills, with the ability to communicate with impact across all levels of management.
- Experience with Thomson Reuters Elite would be advantageous.
Shine Lawyers: A place for you. It means more here.
At Shine, purpose really matters.
- It’s our clients, who summon the courage to stand up to injustice.
- It’s the communities we are part of and support every day.
- It’s our team, who champion what’s right and make this place what it is.
We’re an ASX-listed organisation, and we’ve been standing up for the rights of everyday Australians for more than 45 years. We’ve achieved a lot but you’ll find no airs and graces here. We’re humble yet relentless. We don’t pretend to be anything other than ourselves. And together, we’ve created a place for you to thrive.
Here are some of the things we hope you’ll love about working with us:
- Connect and be you: Get the benefits you need, and work with truly authentic people. And you can enjoy the security of a large, well-established firm that treats you as a person, not a number.
- Challenge and be challenged: We’re not here for “easy”. We want you to take your place at Shine and make a real impact. Question and challenge - that’s how we grow.
- Achieve and grow: Start your Shine journey at our renowned Centre of Learning, where you’ll find immediate connection and be set up for success. We provide innovative in-house learning programs and real opportunities to step up and grow - within your role and beyond.
Visit the Shine careers site to learn more about life at Shine and our stories.
We’re committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, you’ll put your best self forward while righting wrong for our clients. We celebrate diversity and inclusion and encourage applications from Aboriginal and Torres Strait Islander candidates. You bring you.
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📌 Senior Operation Services Advisor
🏢 Shine Lawyers
📍 Australia