Levine Music seeks a Customer Relations Associate to provide exceptional customer service and support. This role is responsible for all aspects of administration, communication, and customer relations with customers and employees.
Key Responsibilities:
* Provide excellent customer service through phone, email, and in-person interactions
* Register students and process payments efficiently
* Answer phones and provide information to the public regarding Levine's programs and events
* Have essential knowledge of programs and events marketed on the Levine website
* Maintain accurate records and databases
* Coordinate with Day, Weekend, and part-time front desk staff to ensure substitute coverage for vacation, sick & other vacancies
Event Management:
* Set up, attend, and assist at concerts, student recitals, and special events
* Organize site support (equipment, warm-up rooms, etc.) for special scheduled events: studio recitals, master classes, lectures, and jams
* Create programs for student recitals
* Assist with campus events and programs on assigned evenings and weekends
Requirements:
* Pleasant and professional phone manner and demeanor
* Excellent interpersonal and customer service skills
* Excellent computer skills including Microsoft Word, Excel, Outlook, and database management
* Understanding of office practices and ability to multi-task
* Willingness to work in a team environment
Benefits:
* Medical insurance
* Vision insurance
Additional Information:
* Part-time position available
* Variable schedule