Take the next step. Be part of something bigger at Suncorp.We're seeking an experienced IT Service Delivery Manager to provide strategic leadership and end-to-end accountability for the delivery, transition, and support of IT services across Suncorp artificial intelligent applications. In this role, you'll oversee both partner-managed and internally managed artificial intelligent applications in production, ensuring alignment with Service Integration and Management policies to maintain high-quality, consistent support services.You'll bring strong technical expertise, excellent stakeholder management skills, and a solid understanding of managing IT assets. A key focus will be on service performance, driving continuous improvement by collaborating closely with internal teams and external partners.What you'll doOwn end-to-end service delivery for applications, balancing time, scope, risk, and quality to achieve key outcomesManage both internal and third-party delivered services, ensuring performance and driving improvementsProvide oversight and build strong partnerships with external providersOwn service delivery roadmap and quarterly planningTrack and report delivery status, risks, issues, and dependenciesLead asset governance and manage delivery-related risksSupport budgeting, performance metrics, and reporting to CTO & AI forumsChampion and model agile mindset in all interactionsWhat you'll bringRelevant certifications in Project Management (e.g., PMBOK, Prince2, Agile) and ITIL (v3 or 4) (preferred)University degree or professional qualifications (desirable)5+ years' experience in IT operations, service management, and securityStrong knowledge of IT service frameworks (ITIL) and tools like ServiceNowProven experience managing service providers and IT outsourcing contractsSkilled in incident and crisis management, including stakeholder communication and post-incident reviewsEffective collaboration with frontline leaders and management teamsExcellent stakeholder engagement, influencing, and relationship-building skills across all levelsOur cultureWorking as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.