Join to apply for the D365 CRM Functional Consultant role at Avanade
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Join to apply for the D365 CRM Functional Consultant role at Avanade
As a CRM Functional Consultant, you utilise your in-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Service and Power Platform based solutions to solve complex business problems. You will be primarily focused on leveraging your experience to design and implement Dynamics 365 and Power Platform solutions on complex projects in medium to large enterprises.
Come join us
As a MS Dynamics CRM Functional Consultant, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community.
Skills And Experiences
* Understanding of common Industry standard business practices supported by Dynamics 365 CE.
* Experience in Dynamics 365 CE, Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Common Data Service.
* Excellent understanding of Dynamics 365 Accelerators and ISV solutions including Healthcare, Financial Services and Not for Profit.
* Experience in implementing Marketing Automation, Sales, Customer Service, Connected Field Services and / or Project Services Automation and xRM solutions.
* Experience in a Software as a Service (SaaS) environment
* A solid understanding of Relational Database concepts.
* Experience working in both Agile and Waterfall delivery models.
About You
* Human Centred Design
* Client management skills and the ability to work with customers to develop and manage an action plan.
* Consulting experience working with external clients.
* Ability to wear multiple hats on a project ranging from Business Analysis, Design, Testing and Training.
* Experience working with global/offshore teams on CRM technology implementation and maintenance projects.
* Excellent interpersonal, presentation and communication skills
* Bachelor’s degree in business systems or related field
* MB-910: Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps
What You'll Do
* Contribute across all phases of Avanade projects (e.g. Plan, Analyse, Design, Build and Test)
* Leverage your Business Analysis and Industry expertise to conduct Business Process Analysis, capture Business Requirements, Design and Implement CRM solutions
* Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
* Design and Configure Dynamics 365 CE Solutions
* Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery
* Assist in sales activities and planning as required
* Travel as needed. You will be required to travel based on Project requirements.
Learn more
Learn More By Clicking On One Of The Below
* LinkedIn
* Avanade Careers
Enjoy your career
Some of the best things about working at Avanade
* Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
* Real-time access to technical and skilled resources globally
* Dedicated career advisor to encourage your growth
* Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade | Avanade
A great place to work
As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Create a future for our people that focuses on
* Expanding your thinking
* Experimenting courageously
* Learning and pivoting
Inspire greatness in our people by
* Empowering every voice
* Encouraging boldness
* Celebrating progress
Accelerate the impact of our people by
* Amazing the client
* Prioritizing what matters
* Acting as one
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting, Information Technology, and Sales
* Industries
IT Services and IT Consulting
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