Kargo is 400 employees strong across offices in New York City, Chicago, Dallas, Los Angeles, Sydney, and Auckland. But we're not stopping there, so stay tuned as we expand our map and our team.
**Summary of Job's Purpose**:
The Client Services Manager is the key point of contact for all client-facing relationships on post-sale direct or programmatic accounts. The CSM will work hand in hand with Sellers and Senior Client Services members to support and activate campaigns, providing white glove service through campaign management, building client rapport, ensuring client retention and growth through upsell opportunities.
In addition to client communication, this person will work cross-functionally with internal departments to manage end-to-end execution, including creative development, activation and reporting efforts. The CSM will work alongside sales on shared book of business to drive revenue and client retention.
**The Position**:
- Deep understanding of our products, offering and best practices to support campaign strategy and meet client objectives.
- Assist in day-to-day relationships and all phases of direct and programmatic campaign lifecycle, inclusive of brand strategy, kick off calls, tag + asset collection, creative development, performance reporting, troubleshooting and delivery.
- Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth.
- Assist in identifying client needs and implement strategic solutions to help drive partnership
- Collaborate with internal cross-functional teams; sales, operations, design, product and finance to ensure campaign performance is met.
- Analyse and deliver reporting, insights and results to clients.
- Identify and generate client outreach for incremental, upsell and renewal opportunities.
- Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well positioned to grow and retain business.
- Partner with more Sellers and senior members of the CSM team to foster strategic growth
**The Requirements**:
- 1-3 years experience in a client-facing role for a media, startup, tech, or digital company
- A Bachelor's degree or equivalent experience
- Direct-sold and programmatic advertising experience
- Familiarity with industry jargon and media metrics
- Excel and PowerPoint proficient
- Proven record of successful client retention and business growth
- Highly strategic, proactive and solution-oriented
- Thrives in a team environment and collaborates well with others
- Strong verbal and written communication skills with the ability to deliver well-positioned presentations
- Organizational skills with the ability to use available resources to reach solutions
- Able to multitask and prioritize based on account tier and urgency on a daily basis
- Strong analytic skills to deliver reporting insights
**The Recognition**:
Kargo and Kargo leadership are regularly recognized for the company's growth and achievements, including:
- B&T's Best Media Platform (2021)
- Digiday Awards' Media Award for Best Digital Product Innovation (2021)
- Martech Breakthrough Awards' Content Management Innovation (2021) (2017)
- Three MMA Smarties (2018)
- Adweek Innovative Mobile Ad Player (2017)
- Best Places to Work (2017)
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