The role of an External Security Vetting Quality Assurance Specialist is a critical position that requires meticulous attention to detail, strong analytical skills, and the ability to work effectively in a team environment.
As a QA specialist, you will be responsible for conducting quality assurance across security clearance cases, ranging from Baseline to NV2. This involves aligning with quality expectations and procedures/policies for EY and the Agency, working within the requirements of PSPF.
* Key Responsibilities:
* Quality assurance: Conduct ongoing QA for all allocated cases, ensuring adherence to quality standards and procedures.
* Quality assurance management: Help manage the QA case queue, support and maintain quality assurance policies and procedures, and provide inputs into quality measurement and reporting.
* Training delivery: Facilitate and deliver training updates and coaching based on identified trends and from QA, as well as supporting a continuous development program for current/experienced vetting analysts.
* Complex case support: Provide hands-on support for complex cases, using experience and vetting knowledge to enable vetting analysts to complete the case.
* Performance metrics and reporting: Prepare and present reports on training outcomes, quality metrics, and improvement recommendations to senior management.