About the Role
We are seeking a motivated, people‐focused Quitline Manager (part-time 0.8 FTE) to oversee the daily operations of the Tasmanian Quitline 13 7848, SMS and Web Chat services. This is an opportunity to lead a committed team of professional counsellors, deliver high‐quality behavioural support, and drive meaningful health outcomes across the state.
The Quitline Manager is responsible for ensuring Tasmania's Quitline services are safe, accessible, culturally responsive and aligned with best practice, including the National Minimum Quitline Standards. You will provide leadership, mentorship and clinical oversight to a small, dynamic team, while also contributing directly to service delivery when required to maintain continuity and quality.
Your leadership will support continuous improvement, strengthen referral pathways across health and community sectors, and enhance the visibility and reach of cessation services statewide.
Key Responsibilities
* Oversee day‐to‐day operations of the Tasmanian Quitline, SMS and Web Chat services.
* Lead, support and mentor a small team of professional Quitline counsellors.
* Evaluation and ongoing quality improvement of the delivery of high‐quality, evidence‐based behavioural counselling to Tasmanians seeking support to quit smoking and/or vaping.
* Build and maintain relationships with health and community service providers to strengthen and promote referral pathways.
* Provide evidence‐based advice and behavioural counselling as needed to support service continuity.
* Oversee effective use of Microsoft Dynamics 365 CRM.
* Support state‐wide engagement activities to increase awareness and utilisation of cessation services among the community and health workforce.
About You
You are a motivated and compassionate leader with strong communication skills, critical thinking ability and a commitment to continuous quality improvement. You bring a people‐centred approach to your work and thrive in a role that blends team leadership, client engagement and service operations.
With professional qualifications (counselling, social work or related) and significant relevant experience within the allied health and/or community sector at a management or team leader level, you will be confident overseeing frontline services and ensuring adherence to best practice standards.
Tobacco smoking is a leading preventable cause of death and disease, and with Tasmania having one of the highest smoking rates in Australia, our aim at Quit Tasmania is to eliminate the harms of smoking and vaping by preventing uptake and supporting all Tasmanians to quit for good.
Joining Quit Tasmania means becoming part of a dedicated and experienced group of professionals, committed to making a significant impact on public health. Our core services and programs, including our telephone-based counselling service Quitline 13 7848, mass media campaigns, research and advocacy, and training to service providers form a crucial part of Tasmania's comprehensive approach to tobacco control.
As the Quitline Manager, you'll be contributing to impactful work, enjoying professional growth and making a meaningful difference.
Quit Tasmania is supported by the Tasmanian Department of Health and is a program of Cancer Council Tasmania, the leading cancer charity in Tasmania working hard to reduce the incidence and impact of cancer on all Tasmanians.
Want to know more?
Interested? You can access the position description for more information,. Feel free to contact Abby Smith on 1300 65 65 85 or cancertas.org.au if you have any queries in relation to the role or working at Cancer Council Tasmania.
To apply, in no more than two A4 pages (plus a CV) tell us who you are, why you are the best person for the job and our team, and briefly outline how you meet the selection criteria.
Send your application to cancertas.org.au by 9am Monday 16th March 2026.
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