Hotel Brand: InterContinental
Location: Australia, South Australia, Adelaide
Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Office Team Leader to take ownership of delivering exceptional first impressions – you'll provide support to line colleagues as well as stepping up as a leader to ensure the smooth running of Front Office Operations. You'll also create the warm atmosphere that makes our guests feel at home in any location. This role is available in a part-time or full-time capacity.
* Leading and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
* Engaging with guests to build personal relationships and remedy any complaints
* Conducting regular front office inspections to ensure we're making the right first impression
* Being responsible for accurate financial transactions and use of correct procedures
* Ensuring the Front Office Team is trained on systems, service, and quality standards
* Reporting to the Front Office Manager and delivering InterContinental Brand Standards with a lead-from-the-front approach
* This role is available in a part-time or full-time capacity
What We need from you:
* Experience – ideally at least 2 years in a front desk or guest service position
* Excellent communication skills – able to handle guest concerns and compliments with ease
* Problem-solving skills to turn issues into opportunities, leaving guests with great memories
* Fluency in English – additional languages are a plus but not essential
* Flexibility – morning, night, weekend, and holiday shifts are part of the role
* Literate and tech-savvy – good reading, writing, basic math, and computer skills
* Full Australian Working rights
What you can expect from us:
We provide everything needed to succeed, including a competitive salary, full uniform, impressive room discounts, and top-tier training. Our mission is to create inclusive teams that celebrate diversity and support colleagues in bringing their whole selves to work. IHG Hotels & Resorts is committed to equal employment opportunities and fostering a culture of trust, support, and acceptance. We promote wellbeing through our myWellbeing framework, supporting your health, lifestyle, and workplace needs.
Join us and become part of our global family.
Don't meet every single requirement but believe you'd be a great fit? We encourage you to apply and start your journey with us today.
#J-18808-Ljbffr