Description About the Company Marriott International’s portfolio includes JW Marriott along with over 40 other exceptional brands, making it the world’s leading global hospitality company. With over 10,000 properties in 144 countries, meaning more hotels, more brands, and more opportunities for growth, Marriott offers an environment where associates can truly develop their careers and succeed. As part of Marriott International’s luxury collection, JW Marriott features more than 135 stunning properties located in major gateway cities and distinctive resort destinations worldwide. At JW, we believe that our associates come first —because when you feel supported, valued, and fulfilled, you naturally create extraordinary experiences for our guests. Joining JW Marriott means becoming part of a welcoming community built on respect, warmth, and genuine camaraderie. You’ll work alongside a diverse team and enjoy access to world‑class training, development pathways, and meaningful recognition programs. Most importantly, JW provides a workplace where you can truly pursue your passions within a refined luxury environment. The way we treat our guests begins with the way we take care of our people. That’s The JW Treatment™. Marriott International has been recognised as one of Australia’s top 10 Best Places to Work, ranking tenth in the Large Company category according to Great Place to Work’s 2025 list. About the Role This role plays a key part in leading the daily operations of our Misono Restaurant, Sushi Bar and Whisky Bar. You will assist in overseeing the smooth running of service, support menu planning, uphold exceptional sanitation standards, and provide hands‑on support to servers and hosts during peak periods. Misono Restaurant generally operates for dinner service. With a strong focus on continually enhancing both guest and employee satisfaction, you will help identify training needs, implement development plans, and guide the team in delivering elevated dining experiences across Misono Restaurant and the Bars. You will provide direction, coaching, and support to ensure service excellence is consistently achieved and aligned with brand standards. Additionally, you will assist in maintaining operational efficiency and budgetary targets while fostering a positive, collaborative team environment. Flexibility is key, as you may also contribute to strengthening the wider Food & Beverage and Culinary teams by supporting other outlets as required. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team • Handles employee questions and concerns. • Monitors employees to ensure performance expectations are met. • Provides feedback to employees based on observation of service behaviors. • Assists in supervising daily shift operations. • Supervises restaurant and all related areas in the absence of the Restaurant Manager. • Participates and drives in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations • Ensures all employees have proper supplies, equipment and uniforms. • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. • Ensures compliance with all restaurant policies, standards and procedures. • Monitors alcohol beverage service in compliance with local laws. • Manages to achieve or exceed budgeted goals. • Performs all duties of restaurant employees and related departments as necessary. • Opens and closes restaurant shifts. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Encourages employees to provide excellent customer service within guidelines. • Handles guest problems and complaints, seeking assistance from supervisor as necessary. • Strives to improve service performance. • Sets a positive example for guest relations. • Assists in the review of comment cards and guest satisfaction results with employees. • Meets and greets guests. Conducting Human Resource Activities • Supervises on-going training initiatives. • Uses all available on the job training tools for employees. • Communicates performance expectations in accordance with job descriptions for each position. • Coaches and counsels employees regarding performance on an on-going basis. • Assists the Restaurant Manager with Recruitment. • Assists the Restaurant Manager to control payroll costs. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Restaurant Manager. • Recognizes good quality products and presentations. • E-tivity approvals & monitoring staff hours: minimizing Over Time. • Daily ‘breakdown’ staffing level maintenance. • Supervises daily shift operations in absence of Restaurant Manager. • Reservations diary booking system maintenance; table allocations. • Prepayment completions – large table reservations. • Gold Coast Tickets booking system maintenance. • Misono Reservation email maintenance. • Phone/ email/ In-House bookings maintenance. • Payroll reporting compliance. Management competencies Leadership • Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding • Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed. Building Relationships • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability • Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit. • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges. • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges • Finance/Accounting - Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies. • Computer Skills - Uses computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.