Job Title: Truck Bay Supervisor
This role oversees diagnostics and complex repairs, maintaining productive customer relations and ensuring prompt and efficient attention to customer needs.
The ideal candidate will have an advanced level of workshop or field service experience, knowledge of and experience with engine products, and the ability to coach junior technicians.
Responsibilities include overseeing diagnostics and complex repairs, maintaining productive customer relations, coaching on preventative maintenance and repairs, escalating unresolved issues, completing documentation, identifying sales and service opportunities, and maintaining a clean and safe work environment.
* Apprentice Trained Engine Technician (Cert III) or equivalent required
* Advanced level of workshop or field service experience required
* Advanced level knowledge of and experience with engine products required
* HR License preferred
* Experience providing technical advice and coaching to more junior technicians preferred
* Cummins Experience preferred
This is a full-time position with a competitive hourly + shift allowance rate paid as a permanent salary, overtime penalties for all work above standard, and participation in an annual variable compensation program.