About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 350 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun. Our Team Culture We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. About The Role Megaport is looking for a Technical Writer to join our technical publications team and develop Megaport’s product documentation. The technical writing team works closely with engineering, product management, support, and different parts of the business to gather information about the product and how it is used by Megaport, customers and its partners. With this knowledge, they create and continually improve online documentation that guides customers through the configuration and maintenance of Megaport products and services. What You'll Be Doing Write clear, concise, and complete step-by-step procedures for technical products and solutions. Identify and address content gaps or the need for additional media such as diagrams or videos. Contribute to Product UI and API documentation. Collaborate with engineering, product and support teams to create new content and improve on existing content based on feedback. Identify opportunities and action to improve existing documentation and documentation platforms. Help standardize terminology and develop company style guidelines. Help to maintain and improve our authoring environment. Manage multiple ongoing projects simultaneously. Work independently, defining and meeting project objectives. What We Are Looking For Demonstrated experience in writing, editing, researching, and planning technical documentation with increasing levels of responsibility. Excellent skills in grammar, minimalist documentation design, and effective information architecture. Ability to structure written content thoughtfully, considering maintenance and re-usability. Ability to write content in our authoring environment: MkDocs (using Markdown in VS Code) and GitHub, per existing style guides and procedures. Strong technical skills with ability to work closely with technical subject matter experts. Skills in organizing complex ideas for a technical audience. Effective collaboration with globally-distributed teams to gather information and get technical review of content. Experience with analytics and measuring the strengths and weaknesses of documentation. Writing samples to demonstrate skills. Experience in software-defined networking, enterprise networking, and cloud-based software solutions. Experience with API documentation (e.g. openAPI). Bonus: Experience creating network diagrams and conceptual art using Figma or similar. Bonus: Experience with localization and translation. Bonus: Familiarity with data centers and or cloud networking Bonus: Fluency in languages other than English that we support: Japanese, Portuguese, French, German, Spanish, Italian & others What We Offer Flexible working environments Birthday Leave, 12 weeks parental leave, and 5 days of study leave. Free, barista-made coffee Creative, fun, and contemporary workspaces Motivated team of industry experts and plenty of learning opportunities Celebrated success with internal awards programs Health and wellness program If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com". All applications will be treated in confidence. Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.