Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change- for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.The roleCrown Spa situated within Towers Perth offers a luxurious haven that provides the highest level of indulgence to our guests. Crown Spa caters to any guest’s health and wellness needs from premium beauty treatments and sumptuous treatment rooms to a fitness centre with leading edge equipment and world-class pool facilities like no other.As Spa Supervisor, you will be responsible for the daily operations for the Crown Spa including team development and superior guest relations aligned with our standards that reflect “Above All Else”. Your exceptional communication and stakeholder relationship skills will ensure Crown Spa provides the highest level of service and customer satisfaction.Reporting to the Spa Manager, you will also be responsible for driving operational efficiencies and managing day-to-day financial requirements. With an interest in the spa and wellness market or experience as a hospitality leader, you will ensure Crown Hotels continues to provide a luxurious experience and aligns with Crown’s brand culture. You will also assist with guest enquiries and bookings, handle customer escalations and provide overall administration support.About youYou’ll bring the following:Extensive operations experience in fast paced 5 star environmentDemonstrated experience in superior customer serviceExcellent communication and stakeholder management skillsStrong team leadership skills and training & development skillsExtensive customer service experienceSpa software systems, preferably Book4TimeHotel property management systems including OperaQualified Beauty or Massage Therapist (Other Health/Wellness Qualifications Eligible)QualificationsDiploma in Beauty or Wellness relatedHospitalityAdditional InformationOn top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.What you can expect from usOur Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
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