Overview
Service Designer
Customer Experience (CX) & Insights
Building Commission NSW
Grade:
7/8
Location:
Parramatta, other locations considered, in office expectation 3 days per week
Term:
Temporary until 31st March 2026
About the Building Commission NSW
Building Commission NSW (BCNSW) has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering reforms of the building and construction industry. The new commission will be the industry regulator and a collaborator with consumers and industry to lift standards, capabilities and resilience to deliver quality homes and meet NSW housing targets.
BCNSW is an outstanding place to work with a focus on innovation, collaboration and professional development. The commission emphasizes transparency and accountability, integrity and responsibility.
This is a fantastic opportunity to join the next phase of the Building Commission within NSW.
About Industry, Customer, Capability & Engagement
Industry, Customer, Capability & Engagement (ICCE) is a function within BCNSW to drive enhancement in service delivery, focusing on optimising customer experiences and refining processes to align with BCNSW's objectives. This role sits within ICCE in the Customer Experience (CX) and Insights team, which supports teams across BCNSW in designing and delivering customer-centric solutions for staff, the communities we support, and the construction industry. The ICCE team vision is to create a confident and trustworthy building industry regulator by understanding our customers and building skills to deliver high quality and safe homes for the people of NSW.
Responsibilities
Creating and developing design artefacts to inform decision making and support project management and governance using best practice methodologies.
Interpreting evidence-based research and incorporating information to drive the design of innovative and improved experiences.
Understanding and supporting BCNSW challenges and objectives to ensure CX projects are integrated into the organisation's programs.
To be successful in this role you will have
Strong service design skills with the ability to support CX and research projects.
Experience in providing CX advice and research with the ability to present information and recommendations to inform decision making.
Excellent communication skills with the ability to maintain effective working relationships with the business and stakeholders.
A background or experience in human-centred design will be highly regarded.
If you'd like to know more about this role, you are encouraged to contact David Baird at (contact details not included in the refined version).
For any enquiries regarding the recruitment process, please contact Talent Acquisition Advisor, Afra Ahmed at
What we need from you
An up-to-date CV (no more than 5 pages) and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.
Salary Grade 0708, with the base salary for this role starting at $113,574 base plus superannuation.
Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date:
Monday, 29th September 2025 (09:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference. We want you to bring your best self to this application process. If you have any support or access needs, please contact us to arrange adjustments to participate in this selection process.
For more information
Visit the information pages about disabilities and adjustments available for the recruitment process.
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