We are looking for an outgoing and enthusiastic Showroom Consultant / Office allrounder to join our team based in our Newcastle & Central Coast (NCC) office.
ABOUT US:
Australian Outdoor Living, a family-owned and operated business, has proudly served homeowners across the nation for 20 years, building a reputation as a trusted leader in the home improvement industry. With 6 strategically located branches nationally, we bring our expertise and high-quality products to communities across Australia. Our comprehensive range of outdoor home improvement solutions caters to diverse needs and budgets, we enhance our homeowners' outdoor living spaces.
ABOUT THE ROLE:
As a Showroom Consultant and Office All-Rounder, you will be the face of our showroom at Bennett's Green, engaging with both potential and existing customers. Along with providing exceptional customer service, your role will encompass a range of administrative, general office, and warehouse duties.
Key Responsibilities include:
* Generate new leads and schedule appointments in collaboration with the NCC sales team.
* Build strong rapport with customers, qualifying leads to optimize opportunities for the sales team.
* Deliver professional, enthusiastic customer service, representing both our products and company with excellence.
* Conduct phone follow-ups with customers regarding appointments.
* Respond to customer feedback via phone for Google/Product reviews.
* Liaise daily with NCC installers and design consultants to ensure smooth operations.
* Assist with administrative tasks, general office upkeep, and basic warehouse management.
* Represent the company at Home Show Events in the Newcastle area.
ABOUT YOU:
* Previous experience in lead generation, outbound and inbound sales (highly desirable)
* Customer service experience (highly desirable)
* Punctual, reliable, and self-motivated
* Able to work effectively both within a team environment and independently.
* Excellent verbal and written communication skills
* Exceptional attention to detail
* Basic knowledge of MS Office suite
* Availability to work full-time hours over a five-and-a-half-day rotating roster
* WHAT WE CAN OFFER:
* Weekly bonus incentive
* Weekly pay cycle
* Inbound enquiries - no cold calling required
* Comprehensive training, development, and support
* A fun, vibrant team culture with regular social events
* Onsite parking
* Access to our Employee Assistance Program and annual flu vaccinations
To apply, please submit your application via seek with your resume and a cover letter outlining why you'd be a perfect fit for this role.
Please note that only shortlisted candidates will be contacted Australian Outdoor Living is an equal opportunity and non-discriminatory employer and encourages applicants from diverse cultures and backgrounds to apply. Applicants must have the right to work in Australia.