This is an opportunity to showcase your skills as an excellent and caring receptionist, who is both efficient and highly adaptable. You will be part of a team across five locations.
We are seeking a friendly and professional individual to be the first point of contact for our patients, primarily handling incoming calls and showcasing exceptional customer service skills, while also supporting a range of general reception duties. This role will include some mobility between our various sites, being primarily located between at our Box Hill rooms.
You will be working with a large sub-specialty neurology practice, which prioritizes the best patient outcomes in a compassionate environment. This is a paperless clinic that is always looking for ways to become more productive and embraces new technologies.
Key responsibilities:
- Greeting and assisting patients in the rooms;
- Handling patient enquiries and bookings;
- Medical billing and Medicare claims;
- Paperless filing including faxes;
- Maintaining up to date information in relevant databases;
- Provide professional, friendly and helpful service in all circumstances;
- Various other administrative duties as required.
To be successful:
- Previous experience in customer service;
- Excellent verbal and written communication skills;
- Ability to work in a team and autonomously;
- Ability to multi-task effectively;
- Consistent attention to detail;
- Confident with computers and new technology;
- Strong organisational skills and the ability to prioritise tasks;
- Experience in the medical industry is highly regarded.
This is an chance to be part of a company that values loyalty and is passionate about continual improvement and providing exceptional service. If you are looking to advance your customer service career in a dynamic and stable industry, this company will work with you to develop your skills as the business continues to grow.
Pay: $60,000.00 - $64,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating roster
Application Question(s):
- What is your current Covid vaccination status?
**Experience**:
- Admin/Customer Service: 3 years (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: In person
📌 Full Time Medical Secretary / Administration
🏢 Neurology Network Melbourne
📍 Box Hill