Established in 1970, Kentan Machinery is a successful and growing family‐owned agricultural and construction machinery business with dealerships at Hexham, Taree, Muswellbrook and Central Coast. We are an authorised sales and service dealer for Kubota Tractors and Excavators as well as retailing agricultural and construction implements from a number of respected leading global brands.
Due to our expansion, we are currently seeking an experienced and self‐motivated individual for the position of Service Advisor. Successful applicants should preferably have several years of experience in a similar workplace and/or related industry.
This position is located at our Hexham dealership and is a full‐time role, Monday to Friday, and reports to the Service Manager in the same location.
Key Responsibilities
* Carry out administration jobs within the Service Department including liaison with customers, suppliers and staff, raising repair orders, internal and retail invoicing, account reconciliation and payments.
* Respond to customer service enquiries in a courteous, skilled and timely manner.
* Ensure invoicing details and values are correct prior to the customer receiving the invoice, including all parts, labour, oil, consumables, sublet charges and travel.
* Manage warranty papers and assist with claims.
* Prepare, submit and track all warranty repair orders and claims according to dealership and manufacturer policies.
* Pay close attention to detail, accuracy and timeliness of claims to ensure both Service and Parts departments receive proper credit and payments due.
* Process, submit and balance all extended warranty claims.
* Speak to the manufacturer on behalf of the customer regarding any enquiries or concerns about the repair.
* Act as a liaison between the customer and the Service department to assure the customer's machine is maintained and repaired to dealership standards.
* Provide assistance to the Service Manager as required.
Kentan Machinery is an equal opportunity employer and provides a smoke‐free work setting.
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