Role type: Full time; Fixed-term for 12 months
Department: Student and Scholarly Services
Salary: UOM 6 - $100,847 - $109,163 p.a. plus 17% super
What you will deliver
* Coordinate development, maintenance and improvement of the SEDS Quality Framework, ensuring consistent updates across all service areas.
* Establish and run quality audit schedules, including preparation, data collection, record checks and documenting findings for review.
* Develop, update and organise SOPs, templates, guides and documentation to support clear, current and accessible processes.
* Work with team leads to embed AAP quality assurance, improving accuracy, compliance and consistency of student adjustments.
* Contribute to service improvement projects, documenting issues, mapping processes and co-designing practical, team-friendly quality solutions.
You may be a great fit if you
* Hold a relevant qualification in quality, business, education, health or related field, or equivalent experience.
* Bring experience supporting quality frameworks, assurance systems or continuous improvement within complex service environments.
* Demonstrate capability coordinating quality audits, preparing documentation, reviewing records and assisting with clear, concise reporting.
* Create accurate process maps, SOPs, guides and templates that support consistent, student-focused practice.
* Understand case management or Academic Adjustment Plan processes, and apply this knowledge to support compliance and consistency.
* Use data to identify trends and issues, contributing to evidence-based recommendations and improvements.
Benefits
* Build future financial security with 17% superannuation.
* Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being.
* Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning.
* Progressive, considerate leave provisions to empower your work‐life balance and well‐being, including leading parental leave, gender affirmation leave and cultural leave.
* Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company.
* Health and well‐being services including a leading Employee Assistance Program.
Equal Opportunity Employment
The University of Melbourne is an Equal Opportunity Employer and a child‐safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences.
Applications close: Thursday 18th of June 2026 at 11:55 PM; AEST.
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