About UsFounded 37 years ago, Micromine is at the cutting edge of next-generation technology for mining. With offices in 9 different countries, we are one of the world's premier mining software companies; our technology is used in all corners of the globe.What We OfferAn established multinational business, growing fast, with great benefits:High growth company providing growth opportunities for our peopleWork from home (WFH) and flexibility options to balance work and home life12 weeks paid parental leave – primary and secondary carersFree gym membershipEmployee Assistance Program for you and your familySocial Connection and Responsibility ProgramDiscounted private health insuranceNovated leasingThe opportunity to work across both the Mining and Technology sectorsAn engaging team culture and a modern office withinPerth’s CBDAbout The OpportunityAs our Head of Technical Services, you will lead a high-performing team of technical presales and scripting specialists.Reporting directly to the General Manager, APAC, you’ll play a critical role in delivering scalable, high-quality technical solutions to support Micromine’s ambitious growth plans.This role is pivotal to our success, ensuring the delivery of exceptional technical demonstrations, software evaluations, proof-of-concept projects, and tender responses that align with client needs. You’ll work closely with the General Manager to provide visibility on deal flow tied to presales activity and support the Operations Manager in forecasting project resource requirements.Your leadership will foster a culture of continuous improvement, helping us to scale technical services efficiently and effectively in a rapidly growing market.Create and improve scalable internal processes and policies related to technical services delivery, ensuring scalable and efficient solutions.Mentor team members to build capability and drive professional growth.Apply a structured and consistent presales methodology across all products.Oversee and enable presales support to business development managers.Guide the team in delivering tailored, high-impact software demonstrations and sales proposals.Ensure technical demos align with customer needs and demonstrate business value.About YouYou will have a proven background in leading technical presales or solutions engineering teams within a high-growth technology environment, ideally in the mining or software sector. You are passionate about creating scalable, high-quality technical services that enable business growth.Other key skills, experience, and qualifications:Senior experience in a senior operational or presales leadership roles within a software or technology business.Strong leadership, people management, and conflict resolution skills.Excellent relationship-building skills with customers and internal stakeholders.Deep understanding of technical software presales processes.Demonstrated ability to improve conversion rates through presales engagements.Commercial understanding of product market segments and relevant sales/marketing methods.Proven experience managing team leads and cross-functional teams in high-performance environments.Next StepsIf you are looking to shape the future direction of technology in the industry, we encourage you to apply for this exciting opportunity.To learn more or apply, visit our website at www.micromine.com.Micromine is dedicated to fostering a diverse and inclusive work environment, and we welcome applicants from a variety of backgrounds to apply.
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