Operational Excellence and Performance Lead
Take charge of a long-term opportunity as an Operational Excellence and Performance Lead. You will be the go-to partner for the Operations Director, overseeing operational strategy, enhancing performance, and developing capability across the board.
About the Role
* Head big-picture initiatives to boost efficiency and member experience.
* Apply Lean, Six Sigma or similar methodologies to streamline processes and elevate quality.
* Establish dashboards and KPIs to track performance and drive accountability.
* Conduct performance forums and resolve problems across teams.
* Own recruitment and onboarding for operations.
* Promote change and build a culture of learning and collaboration.
* Plan workforce needs and contribute to scalable team structures.
About You
You are a strategic thinker and hands-on leader who can drive performance, lead change, and make things better for teams and members. You have deep expertise in operational excellence and performance leadership, and you know how to lead change and deliver results across large programs.