HIVE Supervisor
Where luxury meets purpose.
1 Hotel & Homes Melbourne | Reservations | Rooms Division
Welcome to 1 Hotel & Homes Melbourne, a new sanctuary of sustainable luxury on the Yarra River. As Australia’s first mission-driven lifestyle hotel, we’re here to reimagine hospitality, one thoughtful moment at a time. With 277 guest rooms and 114 residences, we offer mindful design, meaningful experiences, and a workplace that feels like home.
We’re currently seeking a HIVE Supervisor to join our passionate Rooms Division team. This role is integral to the daily operations of our call centre, “The HIVE,” ensuring every interaction reflects our commitment to genuine care, operational excellence, and a nature-inspired guest experience.
In this role, you will:
* Support and coordinate the day-to-day operations of The HIVE alongside the Reservations Manager.
* Lead by example to motivate, coach and guide our team of agents, ensuring exceptional service and productivity.
* Champion a positive workplace culture where our team feels empowered, supported, and inspired.
* Monitor performance, identify training needs, and deliver consistent development and coaching.
* Ensure our communications, bookings, and reporting processes are delivered with precision and aligned with our brand ethos.
* Handle complex enquiries or guest concerns with confidence and care.
Who you are:
* A natural leader with previous supervisory or management experience in a luxury hospitality setting.
* An excellent communicator who thrives in a fast-paced, guest-focused environment.
* Experienced with industry reservation and CRM systems, with the ability to analyse data and drive continuous improvement.
* Passionate about sustainable, purposeful service and the wellbeing of your team.
* Able to adapt to changing priorities and flexible with a 24/7 operational schedule.
Why join us?
At 1 Hotels, we believe that luxury and sustainability go hand in hand. We're more than just a hotel - we're a movement built on connection, creativity, and care. You’ll enjoy a supportive culture, ongoing development opportunities, and the chance to be part of something bigger.