Job no: 570462 | Work type: Part Time | Location: Mackay | Categories: Sales
Overview
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Harvey Norman Mackay Bedding Team is seeking a passionate Customer Service / Operations Assistant to join them in delivering Great Service, Always to their customers.
In this role you will
- Actively manage Harvey Norman customer repairs & servicing
- Keep customers updated on the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
- Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
- Run weekly reports for repairs/service jobs as required by the Proprietor
- Advise customers of arrival of stock and organise delivery as requested by the Proprietor
What we require
- Experience in (or ability to work in) a customer focused, successful retail business
- Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
- Friendly, outgoing, approachable and work well as a team member
- Ability to service customers while managing work tasks around their needs
- Going above and beyond to provide exceptional customer focused problem solving
- Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
What we offer
- Generous staff discounts
- Harvey Norman is a strong advocate of career progression with a wide support network for professional development
- An environment where good performance is recognised and rewarded
- A flexible and positive work environment
If this role exhilarates your passion for a new opportunity then please submit your application for consideration.
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