About the CompanySupagas is a fast growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality product in the highly competitive market.About the RoleJoin our Customer Service team on a Full Time, permanent basis at our Beenleigh branch based at Loganholme.DutiesProvide an exceptional customer service experience with a “Yes We Can” attitudeHandling all customer queries in a professional and timely mannerAnswering a high volume of inbound calls, placing orders (data entry), and assisting customers with their day-to-day enquiriesProviding customers with product, services and procedural information in a clear and simple way always ensuring accuracySupporting internal and external sales with new and prospective customersSupporting Operational teams to ensure the customers' expectations are exceededDemonstrate ownership of customer enquiries, ensuring follow through in a timely mannerMaintain existing Supagas customer accounts with utmost professionalismAssist with branch sales through conversion of phone and email enquiriesAchieve set targets and KPI’sSkills & ExperiencePrevious experience in a high-volume inbound customer service or contact centreA passion for customer serviceExceptional interpersonal and communication skills with the ability to interact with a diverse range of peopleIntermediate computer skills with accurate Data entry (Inhouse system training will be provided)Professional telephone mannerAbility to multi-task and prioritise your work (email and phone)Attention to detail, time management & problem-solving skillsA professional approach and positive attitude towards your work and teammatesAbility to work to deadlineAdministration/Account Reconciliation experience favourable though not essentialThe successful candidate will be required to attend a pre-employment medicalBenefitsGenerous base salary plus superannuation.Ongoing support and training provided.Work for an Essential Service.Uniform availableFantastic rewards programMost importantly at Supagas we value attitude above all else. We are looking for the next team player to embody the 'Yes We Can' ethos!If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team please, click apply below!Shortlisted candidates will be contacted only
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