Domestic Property Claims Consultant Job Summary
This role involves managing new domestic property claims from clients and establishing a pathway to resolve their claims. You will also handle a portfolio of complex claims that require dedicated focus and expertise due to the complexity surrounding the claims or customer needs.
About This Role
* You will have previous experience managing complex domestic property claims, including escape of liquids, break and enter claims.
* You will possess a comprehensive understanding of the General Insurance Code of Practice.
* You will have strong policy analysis and interpretation skills.
* You will be able to prioritise, multi-task and work to deadlines.
* You will have exceptional communication, organisational and customer service skills.
Key Responsibilities
* Manage new domestic property claims from clients.
* Establish a pathway to resolve claims.
* Handle a portfolio of complex claims.
Requirements
* Previous experience managing complex domestic property claims.
* Comprehensive understanding of the General Insurance Code of Practice.
* Strong policy analysis and interpretation skills.
* Ability to prioritise, multi-task and work to deadlines.
* Exceptional communication, organisational and customer service skills.
We Offer
* A hybrid working arrangement allowing for flexibility and work-life balance.
* Access to professional development opportunities through our university program.
* Competitive remuneration package with additional benefits.
* Ongoing training and support to help you grow in your role.
We are committed to creating a diverse, equitable and inclusive workplace where every colleague feels valued and respected. We strive to make a positive impact on our customers' lives and in our communities.